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Terms of Use

Last updated July 14, 2026

These Terms of Use (the “Terms”) govern access to and use of the software, websites, applications, telephony, messaging, and related services provided by Avero (“Avero,” “we,” “us”). By creating an account, clicking to accept, or using the services, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent (“you,” the “Customer”). If you do not agree, do not use the services.

1. The services

Avero provides a front-office platform for service businesses: a CRM and pipeline, AI-assisted answering across phone and messaging channels, quoting, scheduling, invoicing and payments, marketing tools, field-operations tools, and analytics. We may improve, add, or retire features over time; where a change materially reduces core functionality you have paid for, we will provide reasonable advance notice.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use Avero. You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity under your account, including activity by users you invite. You agree to notify us promptly at support@avero.com of any unauthorized use. We recommend enabling two-factor authentication for every user.

The services are offered for business use. You represent that you are using Avero in the course of a trade or business and not as a consumer.

3. Acceptable use

You agree that you will not, and will not permit anyone acting through your account to:

  • send spam or any unsolicited or unconsented messages of any kind — by SMS, MMS, voice, WhatsApp, Facebook Messenger, Instagram, email, or postal mail — through the services;
  • use the services for any unlawful, fraudulent, deceptive, or abusive purpose, or to promote or facilitate illegal activity;
  • harass, threaten, defame, or otherwise harm any person or organization;
  • resell, sublicense, rent, or make the services available to third parties as a service bureau or white-labeled offering without a separate written agreement with us;
  • reverse engineer, decompile, disassemble, scrape, or attempt to extract the source code, models, or non-public APIs of the services, except to the extent such a restriction is prohibited by law;
  • probe, disrupt, or circumvent the security or rate limits of the services, or use them to build a competing product;
  • upload content you do not have the right to use, or content containing malware or other harmful code.

We may investigate suspected violations and may suspend or throttle the services where reasonably necessary to protect our platform, our carriers, or the recipients of your communications.

4. Messaging and calling compliance

You are the sender of every message and the initiator of every call placed through your account, including those placed by AI agents you configure. You are solely responsible for complying with all laws and industry rules that apply to your communications, including, in the United States, the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and privacy laws, do-not-call registries, and carrier and CTIA requirements, including 10DLC campaign registration for application-to-person SMS. In particular, you are responsible for:

  • obtaining and documenting the required consent from each recipient before messaging or calling them, and honoring the scope of that consent;
  • honoring opt-outs promptly (Avero processes standard stop keywords automatically, but the legal obligation remains yours);
  • providing accurate sender identification and any disclosures required for automated or prerecorded communications, including AI-generated voice calls;
  • completing and maintaining any carrier registrations we facilitate on your behalf.

We may require evidence of consent practices and may suspend messaging or calling features for accounts that generate carrier violations, unusual complaint rates, or apparent non-compliance.

5. Fees, usage, and payment

The services are sold as subscriptions (per seat and, where enabled, a per-company AI subscription) plus metered usage for voice minutes, messages, and similar consumables, at the rates published on our pricing page or in your order. Usage rates may mirror the rounding rules of the underlying carriers (for example, voice billed at the start of each minute). Usage is itemized in your dashboard.

  • Billing. Subscriptions bill in advance on a monthly or annual cycle; usage bills in arrears. You authorize us and our payment processor to charge your payment method on file.
  • Late amounts. Amounts more than 30 days past due may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend the services for non-payment after notice.
  • Taxes. Fees exclude taxes; you are responsible for applicable sales, use, VAT, and telecommunications taxes and surcharges, other than taxes on our income.
  • Changes. We may change published rates with at least 30 days’ notice; changes take effect at your next billing cycle.

6. Trials and cancellation

Free trials convert to paid subscriptions only when you add a payment method and subscribe. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law. Metered usage incurred before cancellation remains payable.

7. Your data

As between you and Avero, you own the customer records, conversations, files, and other content your organization stores in the services (“Customer Data”). You grant us the limited rights needed to host, process, transmit, back up, and display Customer Data to operate and secure the services, including processing by the AI features you enable. Our collection and handling of personal information is described in the Privacy Policy. You are responsible for the lawfulness of the Customer Data you collect and for providing any notices your own customers are owed.

8. Intellectual property

The services, including software, models, designs, and documentation, are owned by Avero and its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the services during your subscription, subject to these Terms. Feedback you choose to give us may be used without obligation to you.

9. Third-party services

The services interoperate with third-party platforms — telephony carriers, messaging networks, payment processors, accounting systems, and social networks. Your use of those platforms is governed by their own terms, and features that depend on them may change if the third party changes or withdraws access.

10. Suspension and termination

We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms (including the acceptable-use and compliance sections), create risk or legal exposure for us, our carriers, or others, or fail to pay amounts due. You may terminate at any time by cancelling your subscription. Upon termination we will make Customer Data available for export for at least 30 days, after which we may delete it in the ordinary course, subject to the retention terms in the Privacy Policy. Sections that by their nature should survive termination (including fees owed, disclaimers, limitations of liability, and indemnification) survive.

11. Disclaimers

The services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated content — quotes, drafts, summaries, replies, and voice interactions — can be imperfect; you are responsible for the configuration you give the AI (including your price book and its authority limits) and for reviewing outputs where accuracy matters. We do not warrant that the services will be uninterrupted or error-free, and we are not responsible for the acts or omissions of telephony carriers, messaging networks, or other third parties.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the services will not exceed the amounts you paid to Avero in the twelve months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, your breach of Section 3 or 4, or either party’s liability that cannot be limited by law.

13. Indemnification

You will defend and indemnify Avero and its officers, employees, and agents against third-party claims, and resulting damages, penalties, and reasonable costs, arising from (a) Customer Data, (b) your communications sent through the services, including claims under the TCPA or similar laws, or (c) your breach of these Terms — except to the extent caused by our own breach.

14. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to venue there. Each party waives any right to a jury trial to the extent permitted by law.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 30 days’ notice by email or in-product notice; continued use of the services after the effective date constitutes acceptance. The “Last updated” date above reflects the current version.

16. Contact

Questions about these Terms: support@avero.com.